Results, not
case study theatre
Three engagements. Three different problems. One consistent outcome: the retention metric moved. Here's what we built, what we measured, and what happened.
From Leaking Retention to 58% D30: A Digital Banking Turnaround
A digital banking app with a live MoEngage instance was seeing D30 retention below 33% and rising push opt-out rates. We rebuilt their lifecycle from the ground up: new event taxonomy, new segmentation, new journey architecture. Then we shipped 12 journeys in 90 days.
Win-Back Sequences That Recovered 23% of Lapsed Buyers
An e-commerce business had a growing segment of lapsed buyers and no active re-engagement programme. We designed, built, and launched a Klaviyo win-back system in 8 weeks, and recovered nearly a quarter of customers they'd written off.
Building Customer Success Systems That Cut Churn by 44%
A food subscription business was losing nearly a third of subscribers every month with no system for spotting at-risk customers. We built a customer success function from scratch: playbooks, tooling and measurement. Monthly churn dropped by 44%.
Ready to be the next case study?
If your retention numbers aren't where they should be, we should talk. 30 minutes. No pitch deck.